1. Free trial
PowderQuote provides a 30-day full-feature trial without requiring a card. The internal trial does not charge automatically. A paid subscription starts only after the user explicitly completes checkout.
2. Refund requests
Refund requests should be submitted promptly after the relevant charge and include the account email, transaction or invoice reference, date, and reason. Requests are reviewed individually, including technical failures, duplicate charges, unauthorized transactions, and applicable consumer-law requirements.
3. Paddle processing
Paddle is the merchant of record and processes checkout, payment, taxes, invoices, and approved refunds. A refund may take additional time to appear depending on Paddle, the payment method, and the financial institution.
4. Subscription cancellation
Canceling a subscription prevents future renewal according to the cancellation terms but does not automatically refund a completed charge. Access may continue until the paid period ends unless the payment is refunded or reversed.
5. Saved data
Cancellation or refund does not automatically delete the account, saved online quotation records, or data stored locally by the optional Windows application. Individual quotations can be deleted in Quotes, and account deletion can be requested through support.
6. Statutory rights
Nothing in this policy limits mandatory statutory or consumer rights that apply in the customer's jurisdiction. Where those rights conflict with this policy, mandatory law prevails.
7. Contact
Submit refund questions to support@zatforge.com.